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Assertiveness Training
Purpose
To train employees, especially salespeople, to maintain control and communicate effectively in the most challenging and confrontational situations.
Company/Personal Benefits
becoming more assertive will produce:
- enhanced client relationships
- improved interpersonal rapport
- more productive meetings
Participants Learn
- the difference between assertiveness and aggressiveness
- how to develop an assertive personality
- six different types of assertiveness techniques necessary for each new business or personal situation
- distinguishing distinct forms of nonverbal behavior
- when to apply assertive behavior
Program Description
Three hour training module in workshop format. The program can be delivered in one, two or three time blocks according to your company's scheduling needs. Group workshops are interactive and include discussions, demonstrations, case studies, role-playing activities, simulations and application exercises.
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