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Rapport Building
Purpose
To prepare the salesperson or employee to enter a new environment (i.e., the client), and to effectively communicate and establish a strong common bond.
Company/Personal Benefits
quickly establishing good rapport results in...
- improved employee productivity
- longer lasting client relationships
- increased sales and earnings
- shorter and more effective meetings
Participants Learn
- what the value of rapport means
- the core skills needed to develop rapport
- how to utilize visual, auditory and kinesthetic techniques for better communication
- to develop a personal rapport-building action plan
Program Description
Three hour training module in workshop format. The program can be delivered in one, two or three time blocks according to your company's scheduling needs. Group workshops are interactive and include discussions, demonstrations, case studies, role-playing activities, simulations and application exercises.
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